Privacy Policy

Prestige Autotrim Products Ltd

Oak Tree Place, Expressway Business Park, Birkenhead, CH42 1NS, England

Phone: +44 (0)151 643 9555

Fax: +44 (0)151 643 9634

Email: sales@cabrioshield.com

Company Registration Number: 02148053

What Information Do We Collect and Why?

Cookies are used on this website to enable the persistence of a shopping basket throughout the buying process. This ensures that when a customer adds an item to the basket and then browses further, the basket still contains their previously added items when they return to it. Cookies and local storage are also used for the purpose of anonymous data collection of user behaviour when navigating the website — for example the use of analytics tools to collect data relating to website performance for the purpose of reviewing that data internally.

Website Orders

When a customer completes the ordering process on our website, the customer's name, shipping address, billing address, phone number, IP address, company name (if applicable), device details and product details pertaining to the order are captured during the checkout process. Our website uses Stripe as a secure, hosted payment and checkout platform. Stripe facilitates the order fulfilment process and the order information collected from the customer is available for us to view in our dedicated, secure Stripe account.

Stripe consider themselves custodians of our customer order information on our behalf and do not pass data to anyone else unless required to by law. Stripe is certified to PCI DSS Level 1 — the highest level of payment security certification.

Once an order has been placed, we (Prestige Autotrim) use the order information to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and sending tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Prestige Autotrim does not come into contact with credit or debit card details when an order is placed on the website. All card details are entered directly on Stripe's secure, hosted payment page and are never transmitted to or stored on our servers.

Customer order details are securely stored as per our legal and PCI compliance obligations for the period required by law.

Customers will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Telephone Orders

When a customer places an order with us by telephone, the customer's name, shipping address, billing address, phone number, company name (if applicable), credit card details, how they heard about us and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and sending tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Credit card details are used to manually charge a customer for their order using PCI compliant third party payment providers.

Customer order details are securely stored as per our legal and PCI compliance obligations for the period required by law.

Customers will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Email Orders

When a customer places an order by email, the customer's name, shipping address, billing address, phone number, company name (if applicable) and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and sending tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Credit card details will never be requested by email and we recommend that customers never send credit card details by email. Credit card details will only be taken over the phone for manual charging of an order using PCI compliant third party payment providers.

Customer order details are securely stored as per our legal and PCI compliance obligations for the period required by law.

Customers will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

eBay Orders

The link to our privacy policy pertaining to orders placed through our eBay shop can be found in our eBay listings.

Data Security

Customer payment and order information collected through our website is processed and held by Stripe on secure systems in physically secure environments, with multiple levels of security required to access any of their equipment. Stripe maintains PCI DSS Level 1 certification and uses industry-standard practices on information security management at both hardware and software levels. Access to data on their servers is limited to authorised Stripe staff members who are bound by confidentiality agreements.

Customer information that we collect from an order placed through our website, by telephone, by email or through our eBay shop for the purpose of internal order processing is securely stored on a dedicated server and in a secure physical location, as per our PCI and legal requirements. The information can only be accessed by select members of staff for the purposes of order fulfilment and despatch.

Control Over and Access to Personal Data

Personal data collected as part of the website order process can be deleted from Stripe's systems by requesting us to do so. However, your order data held by us is securely held on a dedicated server and in a secure physical location for the time period stated by current law.

Marketing

Prestige Autotrim Products Ltd does not use customer order details for direct marketing campaigns and we do not sell or distribute customer order details to third parties for direct marketing campaigns.